FAQ
Please read through the below for answers to frequently asked questions. If you do not find an answer to your question, you can contact our shop support team at 3fs@merchcamp.com
When will my order ship?
All items from this initial release are pre-order items.
We will start production in mid-December and all orders should ship no later than January 9th, 2026.
Once your order has shipped, you will receive an email containing the tracking number, and you can track your goods easily online.
Pre-Order Items
Pre-order items cannot be exchanged, only returned for refund or store credit in accordance with our return policy.
Order Status
You can check the status of your order by clicking the “View Your Order” button in your order confirmation email.
As soon as your order ships, you will receive a shipping confirmation email with tracking to the email address you entered at the time of purchase.
Order Issues
Please inspect your order upon reception.
In the rare event that you receive an incorrect, defective, or damaged item, please get in touch with us within 14 days of receiving your order. Products must be unworn & unwashed to be eligible for a refund.
Returns / Exchanges
If you received the wrong size/color/product or a damaged product and want a refund or to exchange it for another size/color/product, you may return it within 7 days of receiving it. The product must be unworn and unwashed for an exchange or refund.
Follow the below steps to process a return or exchange:
- Email 3fs@merchcamp.com with your order number and reason for return.
- Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.
- Affix the appropriate postage on the return package and mail it through your preferred postal carrier.
All sale items are final. No exchanges or refunds.
How long does delivery take?
Domestic (within the US) orders are usually delivered within 5 business days from the date you receive your shipping confirmation email.
International (outside the US) orders can often take 7 - 28 days to be delivered, depending on your country. We appreciate your patience!
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. Payments of these charges and taxes are your responsibility and will not be covered by any payments made on this site. For further details of charges, please contact your local customs office
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Contact Us
Our customer support is available Monday to Friday: 9am-6pm PST
Average answer time: < 24h
